{"componentChunkName":"component---src-templates-client-result-js","path":"/client-result/aml-operations-optimization","result":{"data":{"prismic":{"allClient_results":{"edges":[{"node":{"seo_page_title":null,"seo_page_description":[{"type":"paragraph","text":"Anti-Money Laundering Investigation Diagnostic and Future State Optimization Strategy ","spans":[]}],"seo_h1":[{"type":"heading1","text":"AML Case Investigation Performance Improvement","spans":[]}],"feature_image":{"dimensions":{"width":2339,"height":1696},"alt":null,"copyright":null,"url":"https://images.prismic.io/crgwebsite/407f4cef-b23c-401e-9edc-813d837c352f_AML.png?auto=compress,format"},"main_content":[{"type":"heading1","text":"Anti-Money Laundering Investigation Diagnostic and Future State Optimization Strategy ","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"The Challenge","spans":[{"start":0,"end":13,"type":"strong"}]},{"type":"paragraph","text":"A leading Canadian Financial Institution (FI) performs investigations into potential Anti-Money Laundering (AML) and Terrorist Financing (TF) concerns daily for all their clients.","spans":[]},{"type":"paragraph","text":" ","spans":[]},{"type":"paragraph","text":"Without optimizing their Operational Strategy, this FI was only able to process around 0.8 cases/day/investigator, which meant they were constantly struggling to stay out of a backlog scenario. The slow processing time also put this FI at risk to potential penalties and/or fines from FINTRAC (The Financial Transactions and Reports Analysis Centre of Canada).","spans":[]},{"type":"paragraph","text":" ","spans":[]},{"type":"paragraph","text":"The FI engaged the Carly Rian Group (CRG) to assess the current state AML investigation process and develop solutions to improve the operational output by at least 15%, while also addressing any other major pain points encountered.","spans":[]},{"type":"paragraph","text":"The Approach","spans":[{"start":0,"end":12,"type":"strong"}]},{"type":"list-item","text":"Conducted interviews and workshops across 50+ SMEs throughout the entire AML organization (Administration, Triage, AML Investigations, High Risk/Enhanced Due Diligence, STR Filing, and Quality Assurance)","spans":[]},{"type":"list-item","text":"Developed a list of 70+ improvement opportunities throughout different categories (Operating Model, Technology, Investigation Depth and Analysis) improving the operational efficiency of the organization","spans":[]},{"type":"list-item","text":"Worked closely with the client’s Data Team to perform queries and time studies to quantify waste associated with the improvement opportunities","spans":[]},{"type":"list-item","text":"Using the Pareto principal, CRG selected 16 key improvement opportunities to implement to improve operational output from both a short-term tactical and long-term strategic perspective","spans":[]},{"type":"paragraph","text":"The Outcome","spans":[{"start":0,"end":11,"type":"strong"}]},{"type":"list-item","text":"Improved productivity by 24% within the first 2 months of implementation ","spans":[{"start":0,"end":29,"type":"em"}]},{"type":"list-item","text":"Removed waste and non-value-added time from High Risk/Enhanced Due Diligence processes through the implementation of key Lean Six Sigma based recommendations","spans":[{"start":121,"end":135,"type":"em"}]},{"type":"list-item","text":"Enriched qualitative aspects of the organization’s operations such as culture, career progression, information sharing, and teamwork through the development and implementation of long-term strategies aimed at increasing output as well as employee satisfaction","spans":[]}],"short_description":[{"type":"heading2","text":"CRG leads optimization of Canadian banks AML Investigation Operations","spans":[]}],"title":[{"type":"heading1","text":"Anti-Money Laundering Operational Excellence ","spans":[]}],"_meta":{"uid":"aml-operations-optimization","lastPublicationDate":"2022-08-16T15:14:40+0000"}}}]}}},"pageContext":{"rootQuery":"\n  query ClientResultsQuery($uid: String) {\n    prismic {\n      allClient_results(uid: $uid, sortBy: meta_lastPublicationDate_ASC) {\n        edges {\n          node {\n            seo_page_title\n            seo_page_description\n            seo_h1\n            feature_image\n            main_content\n            short_description\n            title\n            _meta {\n              uid\n              lastPublicationDate\n            }\n          }\n        }\n      }\n    }\n  }\n","id":"YvuzlxIAAC8AXZ1b","lang":"en-us","uid":"aml-operations-optimization","type":"client_result","alternateLanguages":[],"cursor":"YXJyYXljb25uZWN0aW9uOjE4","paginationPreviousMeta":{"id":"YnAMgBIAAC4AYpeh","lang":"en-us","uid":"pmo-maturity-assessment","type":"client_result","alternateLanguages":[]},"paginationPreviousUid":"pmo-maturity-assessment","paginationPreviousLang":"en-us","paginationNextMeta":{"id":"Y3bFLxEAACoAArTj","lang":"en-us","uid":"collections-process-maturity","type":"client_result","alternateLanguages":[]},"paginationNextUid":"collections-process-maturity","paginationNextLang":"en-us","lastQueryChunkEndCursor":""}},"staticQueryHashes":["2447216075","2898711901","3159585216","3178498103","815104889"]}